Introduction

Alif Global Tours & Travels (“We”, “Us”, “Our”), including our subsidiary Alif Education & Immigration Consultancy and our US branch is steadfastly committed to protecting the privacy and security of your personal information. We understand that travel and immigration services require you to share highly sensitive data, and we value the trust you place in us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage our services for Travel, Education, or Immigration. By using our services, you acknowledge that you understand and agree to the terms outlined herein.

Information We Collect

To provide precise and compliant services, we collect distinct types of information based on the specific service you require. We limit our collection to what is strictly necessary for legal and operational fulfillment.

A. Personal Identification Information (PII)

• General: Full legal name, email address, phone/WhatsApp number, and permanent mailing address.
• Travel Documents: Passport details (passport number, issue/expiry dates, bio-page scans), Date of Birth, and Nationality. This information is mandatory for issuing tickets and securing hotel reservations.
• Immigration/Education: Detailed educational certificates, transcripts, employment history letters, CV/Resume, marital status, and immediate family details (spouse/children) required for visa applications.

B. Sensitive Personal Data

For complex processes such as Visa processing and University admissions, we may require highly sensitive data. This collection is mandated by government authorities, not by Alif Global:

• Financial Data: Personal bank statements, solvency certificates, income tax returns, and asset valuations. These are strictly used to prove financial capacity to Embassies, High Commissions, or Universities.
• Biometric Data: Passport-sized photographs and guidance/booking confirmation for official biometric appointments (fingerprints/retina scans) at Visa Application Centers.
• Health Data: Vaccination status (e.g., Yellow Fever, COVID-19) or medical examination reports if explicitly required for travel entry or student/immigrant visa compliance.

How We Use Your Information

We use your data solely for lawful, service-related purposes to ensure your journey or application is successful:

1. Service Fulfillment: To execute the core services you requested, such as booking domestic and international flights, reserving hotel accommodation, filling out visa application forms, or submitting university admission dossiers.
2. Communication: To send you critical booking confirmations, flight itinerary updates, embassy interview schedules, pre-departure briefings, and urgent travel alerts.
3. Legal Compliance: To meet strict legal requirements set by government authorities, such as submitting Advance Passenger Information (API) to airlines or providing sponsor details to immigration departments.
4. Quality Assurance: To analyze service performance and improve our website functionality, ensuring a smoother experience for future clients.

Disclosure of Information

We do not sell, trade, or rent your personal data to marketing agencies or third parties for commercial gain. However, we must share specific data segments with essential third parties to fulfill your request:

• Service Providers: We share necessary passenger details with Airlines, Hotels, Insurance Companies, and Transport Operators to secure your bookings.
• Government Authorities: We submit your full application data to Embassies, High Commissions, Immigration Departments, and Consulates as part of the visa processing service.
• Educational Institutions: For student clients, we submit academic and personal records to international Universities and Colleges for admission assessment.
• Internal Operations: Data is securely shared between our Dhaka headquarters and our USA branch office to facilitate cross-border processing, customer support, and administrative management.

International Data Transfer

As an international agency operating across borders, your information may be transferred to and maintained on computers and servers located outside of your state, province, or country.

• If you are located in Bangladesh, your data may be processed in the USA or the country of your destination (e.g., UK, Canada) for specific visa or admission services.
• If you are located in the USA/Europe, your data may be processed in Bangladesh for administrative purposes, ticketing, and back-office support. By submitting your information and using our services, you explicitly consent to this international transfer and processing of data.

Data Security

We implement appropriate technical, physical, and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• Digital Security: We use secure servers, firewalls, and encrypted email communications. Access to sensitive digital files is restricted to authorized personnel only on a strict need-to-know basis.
• Physical Security: Hard copies of sensitive documents (such as original passports, academic transcripts, or bank statements) are stored in secure environments under surveillance and are returned to clients immediately after processing is complete.
• Staff Training: Our employees are trained on data privacy best practices and confidentiality agreements to ensure your information is handled with care.

Your Data Rights

Depending on your jurisdiction and location, you have specific rights regarding your personal data:

• Access: You have the right to request copies of the personal data we hold about you to verify its accuracy.
• Correction: You may request that we correct any information you believe is factually inaccurate or incomplete to avoid errors in your applications.
• Deletion: You may request that we erase your personal data from our internal systems. Note: We may be required to retain certain records (such as invoices or visa copies) for a mandatory period to comply with local tax laws or government regulations.

Third-Party Links

Our website may contain links to third-party websites (e.g., University admissions portals, Government Visa application sites, Airline websites). Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated revision date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer:

• Email: privacy@alifglobal.com
• Address: [Dhaka Office Address]