General Policy Statement

At Alif Global Tours & Travels (“The Company”), we commit significant resources to planning your travel, education, and immigration services well in advance. From the moment a booking is initiated, our team engages in extensive logistical coordination, including securing hotel blocks, chartering transport, and engaging ground staff. As such, our Refund Policy is strictly enforced to cover administrative costs, third-party prepayments, and operational expenses that are incurred immediately upon your confirmation.

By making a payment to Alif Global Tours & Travels, you acknowledge and accept that a significant portion of your payment is non-refundable immediately upon receipt to cover these preliminary arrangements.

Non-Refundable Components

Regardless of the cancellation timeframe, the following components are 100% Non-Refundable under all circumstances. These costs are considered fully earned by the Company or paid out to third parties the moment operations begin:

1. Service & Consultancy Fees: Any fees charged for consultation, file assessment, itinerary planning, or visa assistance are for professional services rendered. Our expertise, time, and intellectual property are delivered during the consultation and planning phase, and therefore, these fees are non-refundable once the service has commenced, regardless of whether the final travel or application goal is achieved.
2. Third-Party Government & Institutional Fees: Expenses such as visa application fees, embassy appointment charges, biometric enrollment fees, and university application fees are paid directly to governments or institutions. These entities do not offer refunds to us; therefore, we cannot offer refunds to you.
3. Air Tickets: Refunds for air tickets are subject strictly to the specific fare rules of the airline. Many promotional or economy fares are completely non-refundable. If an airline provides a partial refund, The Company will process it only after deducting a Service Processing Fee of BDT 2,000 / $25 per ticket to cover the administrative overhead of managing the cancellation with the carrier.
4. Bank Transaction Charges: Fees incurred during the payment process, including credit card surcharges (3-4%), payment gateway fees, or international bank transfer fees, are deducted by financial institutions instantly. These amounts never reach our accounts and are thus impossible to refund.

Tour Packages Cancellation Policy

Tour packages often involve bulk bookings that are secured under strict contracts with hotels and operators. If a Client wishes to cancel a confirmed tour booking, the request must be made formally in writing via email. Refunds will be calculated based on the following strict tiers, reflecting our ability to resell the cancelled inventory:

• Admin Fee: A flat administrative fee of BDT 5,000 / $50 will be deducted from any eligible refund amount to cover the administrative labor costs of processing cancellations and updating itineraries.

Visa & Immigration Services

Our role in visa and immigration matters is that of a specialized consultant. We charge for the preparation and management of your file, not for the outcome.

• Visa Refusals: The Company assists with the application process using best practices, but we have absolutely no control over the sovereign decision of an Embassy, High Commission, or Immigration Authority.
  • If a visa is refused for any reason, NO REFUND of the service charge or embassy fee will be granted. The service is considered fulfilled upon the submission of the application or the handover of the completed file to the Client.
• Withdrawal & Change of Mind: If a Client voluntarily withdraws their application or decides not to proceed after our team has started processing the file (e.g., forms have been filled, letters drafted, or appointments booked), NO REFUND will be issued. The work has already been performed.

Force Majeure & Third-Party Disruptions

The Company is not liable to provide cash refunds for cancellations or disruptions caused by events beyond our reasonable control (“Force Majeure”). These events include, but are not limited to:

• Natural disasters (cyclones, floods, earthquakes).
• Political unrest (strikes/hartals), war, civil disturbance, or riots.
• Government travel bans, border closures, or sudden changes in visa regulations.
• Cancellation, delay, or rescheduling of flights, ferries, or ships by the operator.

Company Protection Clause: In such events, where the company has likely already paid suppliers who may refuse cash refunds, The Company reserves the right to offer a Credit Note (valid for 6 months) for future travel. This is offered in lieu of a cash refund, after deducting any unrecoverable costs already paid to suppliers (hotels/transport/guides) that cannot be retrieved.

Refunds for Unused Services

Package tours are priced based on group utilization and bundled services. Therefore, no refunds or partial adjustments will be made for:

• Unused hotel nights, meals, sightseeing tours, or transport sectors if a Client decides to opt-out, leave the tour early, or modify the itinerary for personal reasons.
• Services missed due to the Client’s late arrival, flight delays, or lack of proper documentation (e.g., missing passport, invalid visa, or lack of vaccination proof).

Refund Processing Timeline

Refund processing involves multiple departments and external banking cycles.

• Standard Processing: Once a refund is approved by management, it will be processed within 15 to 30 working days. This allows time for internal audit and bank transfer procedures.
• Airline Refunds: Refunds from airlines are notoriously slow and may take 60 to 90 working days (or longer) depending on the carrier’s processing cycle and billing period. The Company acts only as a facilitator and is not responsible for delays caused by the airline’s accounting systems.

Dispute Resolution

We aim to resolve all issues amicably. However, in the event of a dispute regarding the calculation or validity of a refund, the decision of Alif Global Tours & Travels management, based on these written policies and vendor contracts, shall be final and binding.